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Terms of Service

Last updated: 2026-04-10

1. Acceptance of Terms

Welcome to Thaw™. By accessing, browsing, or using our website located at trythaw.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, along with our Privacy Policy and any additional guidelines, rules, or policies referenced herein. If you do not agree to these terms, you must not access or use the Thaw™ website or any of our services.

These Terms of Service constitute a legally binding agreement between you (the "User," "you," or "your") and Thaw™ (the "Company," "we," "us," or "our"). By placing an order, creating an account, or otherwise engaging with our platform, you confirm that you are at least 18 years of age or have the consent of a legal guardian, and that you have the legal capacity to enter into this agreement.

Your continued use of our website following the posting of any changes to these terms constitutes your acceptance of those changes.

2. Use of Service

Thaw™ grants you a limited, non-exclusive, non-transferable, and revocable license to access and use our website and services for personal, non-commercial purposes, subject to the terms and conditions set forth herein.

You agree not to use the Thaw™ website or services in any manner that:

We reserve the right to suspend or terminate your access to our website and services at any time, without prior notice, for conduct that we determine, in our sole discretion, violates these Terms of Service or is otherwise harmful to Thaw™, our users, or any third party.

3. Intellectual Property

All content, materials, and elements available on the Thaw™ website — including but not limited to text, graphics, logos, brand names, trademarks, images, photographs, illustrations, product designs, icons, audio clips, video clips, digital downloads, data compilations, software, and the overall design, selection, and arrangement thereof — are the exclusive property of Thaw™ or its content suppliers and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

The Thaw™ name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Thaw™ or its affiliates. You may not use such marks without our prior written permission.

You are granted no right or license with respect to any of the aforementioned intellectual property. You may not:

If you believe that any content on our website infringes upon your intellectual property rights, please contact us at support@trythaw.com with a detailed description of the alleged infringement.

4. User Accounts

To access certain features of the Thaw™ website, including the ability to place orders and track shipments, you may be required to create a user account. When creating an account, you agree to provide accurate, current, and complete information and to update such information as necessary to maintain its accuracy.

You are responsible for:

You agree not to create an account using false or misleading information, or on behalf of another person without their permission. You may not transfer, sell, or assign your account to any other person or entity.

Thaw™ reserves the right to disable, suspend, or terminate any user account at any time, in our sole discretion, for any or no reason, including if we determine that you have violated any provision of these Terms of Service. Upon termination, your right to use the services will immediately cease, and we may delete or deactivate your account and all related information without liability to you.

5. Purchases and Payments

By placing an order through the Thaw™ website, you represent that you are authorized to use the designated payment method and that you authorize us to charge your payment method for the total amount of your order, including applicable taxes, shipping fees, and any other charges disclosed at the time of purchase.

5.1 Pricing and Availability

All prices displayed on our website are listed in United States Dollars (USD) unless otherwise indicated. Prices are subject to change without notice. While we make every effort to ensure the accuracy of pricing information, errors may occur. In the event that a product is listed at an incorrect price, Thaw™ reserves the right to cancel any orders placed for that product and issue a full refund.

Product availability is subject to change without notice. We do not guarantee that any product will be available at any given time and reserve the right to limit quantities or discontinue any product at our sole discretion.

5.2 Order Acceptance

Your receipt of an order confirmation does not constitute our acceptance of your order. Thaw™ reserves the right to accept or decline your order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity. If we cancel your order after payment has been processed, we will issue a full refund to your original payment method.

5.3 Payment Methods

We accept major credit cards, debit cards, and other payment methods as displayed at checkout. All payment processing is handled by secure third-party payment processors. Thaw™ does not store your full credit card information on our servers.

5.4 Refunds and Returns

Our refund and return policies are outlined in our Return Policy, which is incorporated into these Terms of Service by reference. Please review our Return Policy carefully before making a purchase. To initiate a return or request a refund, please contact us at support@trythaw.com.

6. Shipping and Delivery

Thaw™ offers shipping to addresses within the regions specified on our website. Shipping options, estimated delivery times, and associated costs will be presented to you during the checkout process.

6.1 Processing Times

Orders are typically processed within one to three (1–3) business days after payment confirmation. Processing times may vary during periods of high demand, promotional events, or unforeseen circumstances. Thaw™ will make reasonable efforts to notify you of any significant delays.

6.2 Delivery Estimates

Estimated delivery times are provided for informational purposes only and are not guaranteed. Delivery times may be affected by factors beyond our control, including but not limited to carrier delays, weather conditions, customs processing, and other logistical challenges. Thaw™ is not responsible for delays caused by third-party shipping carriers.

6.3 Risk of Loss

All items purchased from Thaw™ are shipped pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery of the items to the carrier. If your order is lost or damaged during transit, please contact us at support@trythaw.com, and we will work with you and the carrier to resolve the issue.

6.4 Shipping Address Accuracy

You are responsible for providing an accurate and complete shipping address. Thaw™ is not liable for orders that are delayed, lost, or delivered to an incorrect address due to inaccurate information provided by you. Additional shipping charges may apply if a package needs to be reshipped due to an address error.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Thaw™, its officers, directors, employees, agents, affiliates, successors, and assigns shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, arising out of or in connection with:

In no event shall the total aggregate liability of Thaw™ to you for all claims arising out of or relating to the use of, or inability to use, the website or services exceed the amount you have paid to Thaw™ in the twelve (12) months preceding the event giving rise to the claim, or one hundred United States Dollars ($100.00), whichever is greater.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, the limitations and exclusions set forth in this section shall apply to the fullest extent permitted by law.

Disclaimer of Warranties: The Thaw™ website and all products and services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance. Thaw™ does not warrant that the website will be uninterrupted, secure, or error-free, that defects will be corrected, or that the website or the servers that make it available are free of viruses or other harmful components.

8. Governing Law

These Terms of Service and any disputes arising out of or related to them, the Thaw™ website, or any products or services offered by Thaw™ shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of law principles.

Any legal action or proceeding arising under these Terms of Service shall be brought exclusively in the federal or state courts located in the State of Delaware, and you hereby consent to the personal jurisdiction and venue of such courts.

8.1 Dispute Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute with Thaw™ informally by contacting us at support@trythaw.com. We will make good-faith efforts to resolve any dispute within thirty (30) days of receiving your written notice.

8.2 Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of the remaining provisions.

8.3 Waiver

The failure of Thaw™ to enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. Any waiver of any provision of these terms will be effective only if in writing and signed by an authorized representative of Thaw™.

9. Changes to Terms

Thaw™ reserves the right to modify, amend, or update these Terms of Service at any time, at our sole discretion. When we make changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice such as a prominent announcement on our website or a notification sent to the email address associated with your account.

It is your responsibility to review these Terms of Service periodically for any changes. Your continued use of the Thaw™ website or services following the posting of revised terms constitutes your acceptance of and agreement to the updated Terms of Service. If you do not agree to the modified terms, you must discontinue your use of our website and services immediately.

We encourage you to bookmark this page and check back regularly to stay informed of any updates. Significant changes that materially affect your rights or obligations will be communicated with reasonable advance notice whenever possible.

10. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service or any aspect of your experience with Thaw™, we encourage you to reach out to us. Our team is here to help.

When contacting us regarding a specific order or account issue, please include your order number or account email address so that we can assist you as efficiently as possible.

We strive to respond to all inquiries within two (2) business days. Thank you for choosing Thaw™.